Privacy Policy

Who We Are

wlixex is a creative hub offering hands-on artisan workshops across Ireland. We operate from Main St, Haggardstown, Blackrock, Co. Louth, and you can reach us via privacy@wlixex.world or +353 85 252 7077.

Information We Collect

We collect personal data to deliver our services and enhance your experience. This includes:

• Contact details: name, email address, phone number, and postal address.
• Booking information: workshop selection, preferred dates, participant names, payment status.
• Communication history: messages sent via forms, email correspondence, workshop feedback.
• Technical data: IP address, device type, browser, and analytics data derived from cookies.
• Marketing preferences: your consent choices for newsletters and event updates.

How We Use Your Information

We process your personal data for the following purposes:

1. To manage workshop enquiries, bookings, and payments.
2. To communicate confirmations, reminders, and essential updates.
3. To tailor our services, content, and marketing to your interests.
4. To improve website usability and workshop offerings through analytics.
5. To comply with legal obligations and maintain accurate records.

Legal Basis for Processing

We rely on several legal bases to process your personal data:

• Contract: Processing necessary to deliver workshops and related services.
• Consent: Communication preferences and optional marketing.
• Legitimate interests: Improving our workshops, protecting our business, and ensuring web security.
• Legal obligation: Record keeping, taxation, and regulatory compliance.

How We Share Your Data

We do not sell your personal data. We may share it with trusted service providers who support our operations, including payment processors, email marketing platforms, event management tools, and IT support. When we share data, we ensure appropriate safeguards and data processing agreements are in place.

International Transfers

When service providers are located outside the European Economic Area (EEA), we rely on standard contractual clauses or other legally recognised transfer mechanisms to protect your data.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy:

• Booking and transaction records are retained for up to seven years for tax and audit reasons.
• Enquiry emails and contact form submissions are retained for up to 24 months.
• Marketing consent records are maintained until you withdraw consent.
• Analytics data derived from cookies is stored for up to 24 months.

Your Rights

Under GDPR, you have the following rights:

• Access to the personal data we hold about you.
• Correction of inaccurate or incomplete data.
• Deletion of your data when it is no longer needed.
• Restriction of processing in certain circumstances.
• Data portability for information you provided to us.
• Objection to processing based on legitimate interests or direct marketing.
• Withdrawal of consent without affecting the lawfulness of prior processing.

To exercise your rights, contact privacy@wlixex.world. We will respond within one month.

Security Measures

We implement administrative, technical, and physical safeguards to protect your data, including access controls, encrypted storage, staff training, and secure payment processing. While we take every precaution, no method of transmission is 100% secure, and we encourage you to take appropriate measures to protect your personal information online.

Third-Party Links

Our website may link to external resources that support your learning journey. We are not responsible for the content or privacy practices of these third parties and recommend reviewing their policies.

Contact & Complaints

If you have concerns about how we handle your data, please get in touch using the details below. You also have the right to lodge a complaint with the Data Protection Commission (DPC) in Ireland.

• Email: privacy@wlixex.world
• Phone: +353 85 252 7077
• Address: Main St, Haggardstown, Blackrock, Co. Louth
• Data Protection Commission: www.dataprotection.ie

Updates to This Policy

We may update this Privacy Policy to reflect legal, technical, or operational changes. Significant updates will be communicated via our website or direct notice where appropriate. Please review this policy regularly for the latest information.